Refund policy

7-Days Return & Exchange Policy – Rovaya
At Rovaya, we offer a 7-day return & exchange policy from the date of delivery.
Eligibility
Item must be unused, unwashed, and unworn
Tags attached and original packaging required
Invoice / order proof mandatory
Washed, worn, altered, or damaged items will not be accepted
Valid Reasons
Size issue (exchange only, subject to availability)
Wrong article received
Manufacturing defect (after verification)
⚠️ Color variation due to lighting/screen and minor embroidery or print variation are not considered defects.
Non-Returnable Items
Sale / discounted items (exchange only for size, if available)
Customized or stitched orders
Process
Contact us via WhatsApp or email within 7 days
Return courier charges are borne by the customer
Items sent without prior approval will not be accepted
Refunds
Refunds apply only if exchange is not available or a verified defect is found
Processed within 7–10 working days via Bank / Easypaisa / JazzCash
Rovaya reserves the right to approve or decline any request after inspection.